1. Organization and responsibilities

This website that belongs to the Travel Agency., And will henceforth be called the Operator Agent, declares that it acts as an intermediary between the users and the entities or persons in charge of providing air or ground transportation services, accommodation, food, or any other service contracted through the website of this Travel Agency. In this sense, the Travel Agency undertakes to comply with the aforementioned brokerage services, with the exceptions specified in these General Conditions and is not responsible for the non-compliance of said entities in the execution of their obligations, nor for unforeseen events caused by strikes, climatic conditions, delays, earthquakes, quarantines, as well as for the material, personal or moral damages that the passenger may suffer due to loss, damage or theft of luggage, or accidents, illnesses or deaths. Of all this, the user must complain directly to the companies providing the unfulfilled service, in which the Travel Agency will collaborate with the user as soon as possible.

2. Liability clause

The responsibility of the organizer of the tourist plan or package is limited to the terms and conditions of the program in relation to the provision and quality of services. The agency does not assume any responsibility towards the user for the air transport service, unless it is a chartered flight and in accordance with the conditions of the transport contract and other regulatory decrees for the national territory, third parties or the passenger, not attributable to The travel agency, before or during the trip, which can be returned, will be defined by each operator and will be confirmed to the user once the travel documents are booked and issued, as well as the percentages of penalties or deductions to that there is a place The Travel Agency is not jointly responsible for the amounts requested in reimbursement. Reimbursements that may take place will be made within 30 calendar days following the request. However, if the process takes more time for reasons beyond the control of the Travel Agency, it will not recognize any interest on the sums to be reimbursed. The percentage of reimbursement will depend on the conditions of the provider and the administration expenses of the agency.
The agency does not assume responsibility towards the user or traveler for events such as accidents, strikes, riots, earthquakes, weather or natural phenomena, safety conditions, political factors, denial of entry or visa permits, legal issues of the traveler, health issues and any other case of force majeure or fortuitous event that may occur before or during the trip.
In case of force majeure or fortuitous event before or during the trip (accidents, strikes, riots, earthquakes, climatic factors, safety conditions, political factors, denial of entry permits, health issues, among others), or simply with the In order to guarantee the success of the plan, the operator and / or agency may modify, replace or cancel itineraries, dates, flights, hotels, optional services, which is now accepted by the passenger at the time of acquiring the services.
If a visa is required, the Travel Agency will provide advice on the case, being the exclusive autonomy of the consular authority, everything related to the procedure, the documents requested, the study, costs, duration of the procedure and approval or rejection. In case of refusal of visa, there will be no refund of the amounts paid by the applicant. In any case, it will be the exclusive responsibility of the passenger, the processing and compliance with the informed requirements. In the specific conditions of each plan, the form of payment and term will be defined. The value and form of payment of deposits or advances, tickets, reservations of sports and cultural events, fairs, exhibitions and the like, will be subject to the conditions of the organizer of such events, which will be informed at the time of purchase.
The passenger will be exclusively responsible for the custody of their luggage and travel documents. The Travel Agency will inform the passenger of the restrictions established by the airlines as long as they are previously published by them, regarding prohibitions, maximum weight and number of pieces per passenger, limitations or impediments to access by maximum quota. However, it will be the sole responsibility of the passenger to comply with these policies, which may vary by arrangement of the transport companies or the service provider.

All additional information regarding validity, conditions, exit taxes from Colombia and abroad, fees, charges and other mandatory payments, preventive health measures of the destination, assistance services should be consulted with a travel advisor or on-site travel agency website at the moment of making the reservation, likewise they will be informed to the passenger in the travel documents, according to the characteristics that apply to each one.
All prices, rates, taxes, fees or contributions, presented in this bulletin or quote are subject to change, availability and validity without prior notice, which must be assumed by the passenger at the time of issuance of travel documents. Restrictions and conditions apply for each published tariff according to its validity. The hotel tariff depends on the chosen accommodation. The cancellation policies, penalties, restrictions and particular conditions of the package will be informed to the passenger at the time of the issuance of travel documents.
The client declares that he / she knows and accepts in full these conditions, which constitute the sole, total and exclusive agreement of any pact or legal provision to the contrary, about the terms, conditions and restrictions of the contracted services.

3. Services

Additional terms and conditions may apply to reservations, purchase of goods and services and to other sections of this site, depending on the specific service provider and you as a user agree to accept such clauses.

4. Registration

The simple fact of registering to participate in any trip of these general conditions implies that nothing should be understood or imagined as included if it is not described in the programs.

5. Limitations of personal and commercial use

This site can only be used to make authentic reservations or purchases and can not be used for other purposes than those described here. No type of speculative, false or fraudulent reserves will be made. You as a user assume that you are of legal age to use the site and to accept the legal and economic obligations that this entails. You agree that you are aware of all the responsibilities that derive from the use of the website of this Travel Agency whether they are caused by you or by third parties operating under your password. The information, programming codes, products and other services published on this website may contain typographical errors and inaccuracies. This Travel Agency and collaborators will periodically make changes to update the information. As a condition for the use of this site, you guarantee that you will not carry out any illegal or prohibited activity in the same terms, conditions and requirements mentioned above.

6. CANCELLATION POLICIES AND THE RIGHT OF RETRACT

of each service will be informed in the specific service query.

Conditions and restrictions for electronic payment

• The time to make electronic payment of airline tickets and hotel reservations is from 00:05 AM to 11:40 PM (- 5 GTM) Colombia time. Our website receives debit cards and credit cards from the following franchises: VISA, MASTER CARD, AMERICAN EXPRESS and DINERS. To guarantee your reservation and rate, you must make the payment online immediately. The data provided must be the same as those stored in your financial institution (correspondence address, telephone number, identity card, first and last names). The administrative fee and the management fees charged on our website are not refundable in any case. Reservations and purchases of electronic payment of air tickets must be made at least 72 hours before the departure date of the trip. Remember that all promotional rates are not refundable. Restrictions and penalties apply for modifications established by the Airlines. The refund process of a ticket is made by the airline and the estimated time of refund depends on it, as long as the air ticket is reimbursable. In case of reimbursement, the rules and penalties established by each airline will be applied based on the type of fare and its restrictions. All rates reported on our website are for payment only through this means (online payment). The rates reported on our website are not guaranteed until payment is made online. In some cases flights that confirm this search engine can not be sold from Colombia; Please check your itinerary with one of our advisors. For transactions made through electronic payment on our website, a differential internet administrative fee will be applied, which will be calculated taking into account the airline and the selected route. The credit card provided by you will be verified directly by an online payment system; In case of finding any inconsistency in it, your reservation may be canceled. The total value of the accommodation will be settled and charged to the credit card at the time of closing the reservation. Additional services, taxes and hotel insurance will be paid and must be paid directly at the hotel when checking out. Please verify the accommodation and services included in the rate before closing the reservation. Do not forget to check the cancellation policies and conditions of the rate of the hotel you are booking. All foreigners are exempt from taxes in Colombia and will only have to pay hotel insurance directly at your hotel. Colombian passengers must pay hotel rates and insurance directly at their hotel. This validation will be made directly at the hotel. If you require additional information, please consult one of our advisors. Cars
• By this means you can confirm your reservation and it must be guaranteed with a credit card. The credit card provided by the customer will be verified directly by the company that rents the car; In case of finding any inconsistency in it, the reservation may be canceled. The total value to be paid, including taxes and insurance, will be paid by the company that rents the car at the destination. Keep in mind the currency in which you are informed the rate of the reservation prepared by the user. Verify the cancellation policies and conditions of the selected rate.

CLARIFICATIONS:

• In the event that it is not possible to charge the credit card (transaction refused), the customer should know that by not having paid the reservation or request may be canceled by this Travel Agency and / or the service provider.
• Not all prices indicated on the website, include airport taxes and other charges. They do not include visa expenses or exit fees from a country, which can be paid in local currency or in US dollars at the airport in said territory. Variations in the applicable fare for delay in the payment of the reservation in the amounts of the airport taxes, from the time of booking until the time of air ticket issuance, will be passed on to the client.
• If the status of the transaction was not approved, our client will receive a written notification to the email that he left on our website during the booking process.
• Exchange rates are based on various public sources and should be used as a guide only. The rates are not exact, and the actual rates may vary. Currency quotes are not updated every day. Check the date in the function of the currency converter for the day in which the currency of the last update. The information provided by this application is considered accurate, but this Travel Agency and / or their respective. Depending on the type of service, the rate used may be different from the established rates. suppliers do not ensure or guarantee such accuracy. When this information is used for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the exchange rates.

7. Recommendations Travel Destinations

It is recommended that the traveler verify the warnings that the place chosen for the trip has.

For the sale of travel, this Travel Agency does not represent or guarantee that traveling to said points is advisable or without risk and is not responsible for damages or losses, which may result from traveling to these places.

7.1 DOCUMENTATION:

All passengers must carry the necessary personal documentation. The Operator declines all responsibility for information, withdrawal and rejection of visas. The user is responsible for the documents that were delivered by the Operator.

7.2 LUGGAGE:

In the terrestrial transport, the Operator expressly denies all responsibility in case of loss, damage or theft for any circumstance. We recommend that passengers witness the handling, loading and unloading of luggage. In air transport, the IATA (International Air Transport Association) regulation will be applied. Clarifications: 1. The trunk service, when included in the program, is provided at airports and other boarding places. The hotels have their own staff for this purpose. 2. Tips represent gratitude for the efficiency of a service received, and as such, they are always voluntary. Presentation at the airports The presentation for boarding at the Airports must obey the margin established by the Air Companies.

7.3 CANCELLATIONS:

At any time the user may cancel the services requested and contracted, and will be entitled to return the deposit as long as the contracted program does not have conditions that indicate otherwise. In case of cancellation of airline tickets, the rules of the airlines and the competent agencies (IATA) will be observed. In the case of operations on chartered flights, the cancellation clauses are those that apply to the program.

7.4 CLAIMS:

They must be made in writing or via e-mail. You will find the information in our Customer Service section or write to us info@mrvacationtravel.com

7.5 AGREEMENT:

When requesting registration in any travel program marketed by this Travel Agency, the client and / or passenger declares that they know and approve all the terms of these “General Conditions”, which are available for printing, as well as the special conditions described in the travel program or in the specific travel project.

7.6 GLOBAL DISTRIBUTION SYSTEMS

The information provided on our website regarding the schedules, availability and online reservations of cars, hotels and flights are property of the Global Distribution Systems. This website has been created with data obtained from various sources. The availability, access, truthfulness, punctuality or any other aspect of the information contained therein is not guaranteed, after making the reservation the direct confirmation contacts are provided in order to obtain information in real time and truthful.

8. Use of cookie technology

This Travel Agency reserves the right to use the so-called “cookies”, in any type of use of the Portal. Cookies are small data files that are generated on the user’s computer and that allow us to know the following information:

• The date and time of the last time the user visited our website. The design of content that the user chose in his first view of our Web. Security elements that intervene in the control of access to restricted areas. However, Users are informed of the possibility of rejecting this use on their computer terminal. Through these “cookies” the other users once registered can see if you are connected or not and thus contact you more fluidly and quickly.